Terms of Services

Last Updated: September 9, 2018

Welcome to CloudCC, Inc. website and thanks for your interest in CloudCC CRM.

THIS IS AN AGREEMENT BETWEEN YOU OR THE COMPANY (OR OTHER LEGAL ENTITY) THAT YOU REPRESENT (hereinafter “You” or “Your”) AND CLOUDCC INC. (hereinafter “CloudCC”) GOVERNING YOUR USE OF CLOUDCC PRODUCTS SUITE AND SERVICE OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE

Please read these Terms of Services(the “Terms”) and our Privacy Policy carefully. Because they will govern your use of: 1. our website, 2. our CRM system, 3. our mobile app, 4. tools and services accessible or download via our website, 5. configuration, setup and training services, if you purchase such services from CloudCC. To make our Terms easier to read, our Site, App and services are collectively called “Services”.


Part 1. AGREEMENT TO TERMS

By purchasing our products or using our services, you agree to be bound by our Terms. If you do not agree to be bound by our Terms, we are sorry to notice that you do not use our Services.

Part 2. PRIVACY POLICY

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Part 3. MODIFICATION TO TERMS OF SERVICES

We may update our Terms of Services at any time. If we modify the Terms of Serves, we will let you know through posting the updated Terms on our website or by sending an announcement email to your primary email address. It is important that you review the Terms whenever we update them or you use the Services. Your continued use of the Service after the effective date of any change to the Terms will be deemed to be your agreement to the modified Terms.

Part 4. GENERAL PROHIBITIONS

You agree NOT to do any of the following:
a. Post, upload, publish, submit or transmit any Content that:
(1) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;
(2) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
(3) is fraudulent, false, misleading or deceptive;
(4) is defamatory, obscene, pornographic, vulgar or offensive;
(5) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;
(6) is violent or threatening or promotes violence or actions that are threatening to any person or entity;
(7) promotes illegal or harmful activities or substances.

Part 5. WHO MAY USE OUR SERVICES

a. You may use the Services only if you are 13 years or older and are not barred from using the Services under applicable law.
b. If you want to use certain features of the Services you’ll have to create an Account. And you must ensure the accuracy of your account information.
c. Your login may only be used by one person. A single login shared by multiple people is not permitted.

Part 6. SUBSCRIPTION


a. When you purchase an Edition, you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (and other “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
b. If you purchase a Subscription, you will be charged the applicable Subscription fee (which may be on a monthly or yearly basis, depending on the Subscription), plus any applicable taxes, and other charges. By agreeing to this Agreement and electing to purchase a Subscription, you acknowledge that your Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Subscription by you or CloudCC. Your Subscription continues until cancelled by you or we terminate your access to or use of the Services or Subscription in accordance with this Agreement.
c. Your purchase is final and you will not be able to cancel the purchase and/or receive a refund of your one-time payment or subscription fee at any time. But if something unexpected happens in the course of completing a Transaction or we cancel your Transaction, we’ll refund any payment you have already remitted to us for such Transaction. But please note that you may cancel your Subscription at any time at the end of the then-current Subscription period, without limiting the foregoing. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period. If you cancel, your right to use the Services will continue until the end of your then current subscription period and will then terminate without further charges; however, you will not receive a refund for any unused Services.
d. When you purchase to update your CloudCC’s edition, we will sent you primary contact or users the upgrade start date, and some features are slower to response to during the upgrade process, we will send you primary contact or users when the upgrade is complete. And we are sorry to inform you that the upgrade can only be a positive from Essential to Unlimited.

Part 7. RESTRICTIONS ON USE

In addition to all other terms and conditions of this Agreement, you shall not:
a. Violate any applicable local, state, national or international law;
b. Transfer the Services or otherwise make it available to any third party;
c. Provide any service based on the Services without prior written permission;
d. Use the third-party links to sites without agreeing to their website terms & conditions;
e. Post links to third party sites or use their logo, company name, etc. without their prior written permission;
f. Publish any personal or confidential information belonging to any person or entity without obtaining consent from such person or entity;
g. Use the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of CloudCC;
h. Create a false identity to mislead any person as to the identity or origin of any communication.

Part 8. RIGHTS AND TERMS FOR OUR APP

You may not copy the App, except as expressly permitted in these Terms, you may not:
a. Distribute, transfer, sublicense, lease, lend or rent the App to any third party;
b. Copy, modify or create derivative works based on the App;
c. Reverse engineer, decompile or disassemble the App
d. Make the functionality of the App available to multiple users through any means.
And you represent and warrant that:
a. You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country;
b. You are not listed on any U.S. Government list of prohibited or restricted parties;
c. You must also comply with all applicable third-party terms of service when using the App.

Part 9. LIMITATION OF LIABILITY

You agree that, in no event, CloudCC shall be liable for any direct or indirect loss of business profits.

Part 10. ARBITRATION

Any controversy or claim arising out of or relating to the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. The arbitration shall be conducted in California and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and unappealable.

Part 11. SUSPENSION AND TERMINATION

We may suspend your user account or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies. Objections to suspension or disabling of user accounts should be contact us within thirty days of being notified about the suspension. We may terminate a suspended or disabled user account after thirty days. We will also terminate your user account on your request.
If you have any questions about these Terms or the Services, please contact us at support@cloudcc.com.