Customize CloudCC and create new modules as your business grows.

Add Custom Fields

You can rename standard fields, modify your opportunity stages, and add custom fields as you’d like.

Create Rules

Create lead score rules, data assignment rules, data sharing rules, and other rules you need to make your data flow into an automated process based on your unique business rules.

Create New Applications and Objects

Create apps, objects, and fields. Provide 28 types of fields for users, such as formula, text, auto-number and more, to meet their diverse and evolving needs.


Make your business flow smoothly.


There are many routine tasks in your daily marketing and sales, you can configure workflow rules to finish the routine tasks automatically and make your business hours more productive and focus on closing more deals. Your team can automate routine tasks based on workflow criteria and actions, such as work you normally assign, emails you regularly send, and record updates.

Approval Process

Just like workflow, an approval process is an automated process implemented to approve or reject records stored in CloudCC. You can specify the steps necessary for all the yes or no situations in your organization’s in-house and managerial approval processes, allow one step to apply to all records or some records with certain attributes, and specify who is the approver of each step. What’s more, you can also specify the action to be performed when a record is approved, rejected, or recalled.


Manage multiple products or processes, and more data from one CRM system.


Works with sharing settings, role hierarchy can determine the level of access that users have to CloudCC data. Role define the level of access to data between superiors and subordinates. Users at any role level can read, edit, and report on all data owned by the users lower in the role hierarchy or share with them, unless you have special sharing settings for an object.


A profile is a collection of permissions and settings that match up with the user’s job function. You can use profiles to determine which data the user can see and what the user can do with the data, when and where they can access and work on the objects and data. Your organization includes several standard profiles, but you can create new profiles and assign them to users. Also, you can set permissions and page layouts for the profile in order to give the user only access to the functions and data permitted.

Permission Sets

Without changing a user's profile, permission set, a collection of permissions and settings, can extend the user's functional access. That means, each user can have only one profile, but they can have multiple permission sets. Two users assigned the same profile can have different permissions because of your permission sets.

Territory Management

Territory management allows you to organize some users based on their geographic attributes. The territory hierarchy shows a territory model of your organization. Administrators can experiment with different territories and manage your company’s territories by adding, editing, and deleting areas. Working with roles, profiles, sharing rules, territory management protects the organization’s data security from a geographical perspective.

Record Type & Page Layout

Different users need different business processes with unique page layouts and picklist values. You might create a new record type to differentiate regular sales deals and offer distinct picklist values for each user with different profiles. Or you might display different fields and related lists for your users because of distinct permissions and processes. You might create a new page layout and assign it only to certain users.

Sharing Rules

In order to allow higher access permissions than your org-wide default sharing settings for some particular users, you can use sharing rules. They can be set to share record access with users by role, or by role and its subordinates. That means, the sharing rules can make exceptions.


Customizing your system ensures the system will operate optimally for your business.


CloudCC's powerful open-source platform saves you time when creating new functions. Little to no coding is required to complete complex business needs with an intuitive drag-and-drop setup interface.


Without accessing your CloudCC CRM data, you can add your developers to a CloudCC sandbox environment to create and test customizations to your account. Choose the changed sets you want to publish to your account and perform dependency checks using the sandbox's advanced deployment options.


Expand your CloudCC’s core functionality. CloudCC has integrated with many third-party applications you use every day, like Zapier, LiveChat, MailChimp, Dropbox, QuickBooks, and more.