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Products
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Centralize your customer data and close more deals.
Marketing
Grow traffic, convert more visitors, and run campaigns at scale.
CPQ
Solve Product Configurations and Quotes Easily
Partner
Close Collaboration between Companies and Partners
Service
Omnichannel Customer Service and Automated Field Service
Project
Manage Your Projects in a Comprehensive Way
BI Analysis
Insightful CRM Data Analysis
Mobile App
Mobile in Hand, Point the World
Platform
The World's Most Trusted Cloud Application Development Platform
Integration
CloudCC Platform Integrations
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Pricing
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+1 (800)-820-6983
Yearly Monthly
ENTERPRISE
$ 35
/user/month
Everything in BASIC +
Queue
Call Center Docking
IM Docking
Asset-based Case Management
Knowledge
Workflow
Customer Satisfaction Ratings
Report & Dashboard
Verification Rules
Progress Management
SLA Rules
Service Contract
Field Service Dispatch
Field Service Engineer App
ULTIMATE
$ 60
/user/month
Everything in ENTERPRISE +
Field Service Cloud
Custom Approval
Diverse Charts
Dynamic Page Layout
Custom Objects, Buttons, Apps
Subscribe in This Month and Get Project Management System for Free
See our complete feature comparison
Service Cloud Features
Enterprise
$ 35
/user/month
Ultimate
$ 60
/user/month
MULTI-CHANNEL SERVICE CASES
Mail case
IM cases
$ $
Call center case
$ $
Mini-program cases
Service portal case
Form case
Unified customer service workbench
Case assignment
Case transfer
Case merging
Case splitting
SLA
AGENT PRODUCTIVITY
Global search
Custom view
Case sharing
Case history
Create knowledge articles by case
Knowledge articles classification
Clone knowledge article
Send knowledge article
Case assignment with polling
Case escalation rules
Automated workflows
EMAIL
Service mailbox
Mail to case
Email cases duplicate-checking
Response status of email case
Custom email template
Email signature
CALL CENTER
Call notification from products
$ $
Call to case
$ $
Answer by web
$ $
Call recording
$ $
Work time configuration
$ $
Outgoing call
$ $
Missed calls management
$ $
Call distribution
$ $
Call history
$ $
IVR
$ $
INSTANT MESSAGING
Embed chat widget on web
$ $
Embed chat widget in mobile App
$ $
IM to case
$ $
Overflow chat assignment
$ $
Common replies
$ $
Chat history
$ $
Overtime chat management
$ $
Customer service bot
$ $
CONTACTS OF ACCOUNT
Contact and account information management
Comments on contacts and accounts
Exclusive owner of contacts and accounts
Merge contacts and accounts
CUSTOMER FEEDBACK
WeChat mini-program evaluation
Email invitation evaluation
IM chat reviews
$ $
Caller hang-up comment
$ $
Customized evaluation content
FIELD SERVICE WORK ORDER DISPATCH
Quickly create work orders
Create work order with work order templates
Auto-create work order from maintenance plan
Auto-create work order from work types
Dispatch desk
Customize work order view
Match service territory to dispatch work orders
Match service skills to dispatch work orders
Schedule work orders based on resource type
Dispatch work orders based on travel time
Nearby dispatching on map
Assets map
Field service staff map
Work order map
3-in-1 distribution chart
Service Contract
SLA (entitlement process)
Milestones
Entitlement fulfillment
SERVICE RESOURCE MANAGEMENT
Service resources
Service crew
Skills
Service territory
Shift
Attendance
Absence
Working hours
COMPLEX ASSETS MANAGEMENT
Order to asset
Asset BOM
Multi-level complex assets
Tracking of asset change
Asset QR code
Asset maintenance plan
FIELD SERVICE DELIVERY
Accept order
Transfer order
Reject order
Account locating
On-site check-in
Scan asset QR code to identify
View asset work order history
Full-process time recording
Fill-in service solution
Service report
E-signature
Customer feedback
Required products
Product request
Product consumption
Hide Features & Add-ons
Yearly Monthly
ENTERPRISE
$ 35
/user/month
Show All Features
MULTI-CHANNEL SERVICE CASES
Mail case
IM cases
$
Call center case
$
Mini-program cases
Service portal case
Form case
Unified customer service workbench
Case assignment
Case transfer
Case merging
Case splitting
SLA
AGENT PRODUCTIVITY
Global search
Custom view
Case sharing
Case history
Create knowledge articles by case
Knowledge articles classification
Clone knowledge article
Send knowledge article
Case assignment with polling
Case escalation rules
Automated workflows
EMAIL
Service mailbox
Mail to case
Email cases duplicate-checking
Response status of email case
Custom email template
Email signature
CALL CENTER
Call notification from products
$
Call to case
$
Answer by web
$
Call recording
$
Work time configuration
$
Outgoing call
$
Missed calls management
$
Call distribution
$
Call history
$
IVR
$
INSTANT MESSAGING
Embed chat widget on web
$
Embed chat widget in mobile App
$
IM to case
$
Overflow chat assignment
$
Common replies
$
Chat history
$
Overtime chat management
$
Customer service bot
$
CONTACTS OF ACCOUNT
Contact and account information management
Comments on contacts and accounts
Exclusive owner of contacts and accounts
Merge contacts and accounts
CUSTOMER FEEDBACK
WeChat mini-program evaluation
Email invitation evaluation
IM chat reviews
$
Caller hang-up comment
$
Customized evaluation content
FIELD SERVICE WORK ORDER DISPATCH
Quickly create work orders
Create work order with work order templates
Auto-create work order from maintenance plan
Auto-create work order from work types
Dispatch desk
Customize work order view
Match service territory to dispatch work orders
Match service skills to dispatch work orders
Schedule work orders based on resource type
Dispatch work orders based on travel time
Nearby dispatching on map
Assets map
Field service staff map
Work order map
3-in-1 distribution chart
Service Contract
SLA (entitlement process)
Milestones
Entitlement fulfillment
SERVICE RESOURCE MANAGEMENT
Service resources
Service crew
Skills
Service territory
Shift
Attendance
Absence
Working hours
COMPLEX ASSETS MANAGEMENT
Order to asset
Asset BOM
Multi-level complex assets
Tracking of asset change
Asset QR code
Asset maintenance plan
FIELD SERVICE DELIVERY
Accept order
Transfer order
Reject order
Account locating
On-site check-in
Scan asset QR code to identify
View asset work order history
Full-process time recording
Fill-in service solution
Service report
E-signature
Customer feedback
Required products
Product request
Product consumption
ULTIMATE
$ 60
/user/month
Show All Features
MULTI-CHANNEL SERVICE CASES
Mail case
IM cases
$
Call center case
$
Mini-program cases
Service portal case
Form case
Unified customer service workbench
Case assignment
Case transfer
Case merging
Case splitting
SLA
AGENT PRODUCTIVITY
Global search
Custom view
Case sharing
Case history
Create knowledge articles by case
Knowledge articles classification
Clone knowledge article
Send knowledge article
Case assignment with polling
Case escalation rules
Automated workflows
EMAIL
Service mailbox
Mail to case
Email cases duplicate-checking
Response status of email case
Custom email template
Email signature
CALL CENTER
Call notification from products
$
Call to case
$
Answer by web
$
Call recording
$
Work time configuration
$
Outgoing call
$
Missed calls management
$
Call distribution
$
Call history
$
IVR
$
INSTANT MESSAGING
Embed chat widget on web
$
Embed chat widget in mobile App
$
IM to case
$
Overflow chat assignment
$
Common replies
$
Chat history
$
Overtime chat management
$
Customer service bot
$
CONTACTS OF ACCOUNT
Contact and account information management
Comments on contacts and accounts
Exclusive owner of contacts and accounts
Merge contacts and accounts
CUSTOMER FEEDBACK
WeChat mini-program evaluation
Email invitation evaluation
IM chat reviews
$
Caller hang-up comment
$
Customized evaluation content
FIELD SERVICE WORK ORDER DISPATCH
Quickly create work orders
Create work order with work order templates
Auto-create work order from maintenance plan
Auto-create work order from work types
Dispatch desk
Customize work order view
Match service territory to dispatch work orders
Match service skills to dispatch work orders
Schedule work orders based on resource type
Dispatch work orders based on travel time
Nearby dispatching on map
Assets map
Field service staff map
Work order map
3-in-1 distribution chart
Service Contract
SLA (entitlement process)
Milestones
Entitlement fulfillment
SERVICE RESOURCE MANAGEMENT
Service resources
Service crew
Skills
Service territory
Shift
Attendance
Absence
Working hours
COMPLEX ASSETS MANAGEMENT
Order to asset
Asset BOM
Multi-level complex assets
Tracking of asset change
Asset QR code
Asset maintenance plan
FIELD SERVICE DELIVERY
Accept order
Transfer order
Reject order
Account locating
On-site check-in
Scan asset QR code to identify
View asset work order history
Full-process time recording
Fill-in service solution
Service report
E-signature
Customer feedback
Required products
Product request
Product consumption
Try it for free and enjoy a different experience!
Questions? Welcome to call: +1 (800) 820-6983